Question 1

The Acme Toy Company introduced a new electric train, the Silver Bullet, in its Christmas catalog last year. Within four days of the catalog's mailing date, Acme had received phone orders for its entire inventory of trains. Jeff Murrah, the sales manager responsible for the Silver Bullet, was delighted with the product's success. However, his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

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Question 2

A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality. By doing this, the hardware manufacturer can eliminate the need for

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Question 3

Which of the following products is most likely to require a fixed-position layout?

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Question 4

Billy is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café. Billy is in charge of

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Question 5

Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process.
Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc. If JEI management were to explore the possibility of using its products in different ways, what types of research and development activities could they engage in?

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Question 6

The American economy is now characterized as a(n) ____ economy.

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Question 7

____ include(s) stocks of completed goods, work in process, and raw materials.

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Question 8

At a Schlage Lock factory, many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks. They must sit at a station and look through a magnifying glass to complete this work. This production process could best be described as

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Question 9

Carol was recently fired from her job as a purchaser for a grocery store. She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store. Which objective of purchasing did Carol fail to accomplish?

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Question 10

Marketing managers at Hasbro estimate that they will be able to sell 250,000 units of their Trivial Pursuit board game in the upcoming year if the price is kept the same. In this situation, 250,000 is the ____ for Trivial Pursuit games.

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Question 11

Deborah works for Northrop Grumman Corporation. She is assigned to a group of employees who work on solving quality issues the company is facing. Deborah participates in a(n)

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Question 12

As a scheduler, Wanda is concerned with the sequence of workstations that the materials will follow. This sequencing is called

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Question 13

The ____ is an award given by the president of the United States to organizations that apply and are judged to be outstanding in specific managerial tasks.

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Question 14

​Starbucks strives to make its cups from recyclable materials, to give back to the communities where it has stores, to aid the communities where the coffee beans are harvested, and to reduce its environmental impact. Starbucks promotes

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Question 15

Arbach's responsibility is to ensure that materials used in production are at the right place at the right time. His job involves

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Question 16

The development of a plan for converting a product idea into an actual product is called

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Question 17

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

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Question 18

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer. Management appoints a team to convert this cat food idea into an actual product. This process is called

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Question 19

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes. Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

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Question 20

When a very large product that is hard to move is produced, a(n) ____ is used.

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Quiz 8: Producing Quality Goods and Services