Question 1

What is the ability to view all areas up and down the supply chain in real time?

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Question 2

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

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Question 3

Which of the following is not one of the five basic components of supply chain management?

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Question 4

As the business world increasingly shifts from product focus to customer focus,why are most organisations treating existing customers better than in the past?

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Question 5

Which of the following is not one of the three main links in the supply chain?

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Question 6

A contact centre (or call centre)is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact centre is one of the best assets a customer driven organisation can have.Why?

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Question 7

What helps organisations reduce inventory investments,while improving customer satisfaction?

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Question 8

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?

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Question 9

Why is CRM one of the most valuable assets a company can acquire?

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Question 10

Which of the below metrics represents the agreed-upon cycle time between the purchase order creation date of a product and the requested delivery date of the product?

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Question 11

Which of the following can a customer use to contact an organisation?

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Question 12

Which of the following represents operational CRM?

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Question 13

There are three phases in the evolution of CRM: (1)reporting; (2)analysing; and (3)predicting.What do CRM predicting technologies help organisations accomplish?

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Question 14

Which of the below represents the bullwhip effect?

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Question 15

What supports backoffice operations and strategic analysis and includes all systems that do not deal directly with the customers?

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Question 16

What made-to-order views can analytical CRM tools 'slice-and-dice' customer information into?

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Question 17

Today,SCM systems focus on extending beyond an organisation's four walls to influence:

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Question 18

Which of the below metrics represents the number of times that a company's inventory turns over per year?

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