Question 1

Todd Wallace works as the chief knowledge officer for Pennsylvania Lumber Company. He has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue. Todd determines that the best value he can add is by creating a service that offers free next day shipping on any order over $50. Where in the value chain is Todd adding value?

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Question 2

What is the support value activity that provides employees with training, hiring, and compensation?

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Question 3

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________.

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Question 4

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

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Question 5

If a business is following a focused strategy, then its competitive scope is ________.

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Question 6

When evaluating the value chain, which of the following is included in the support value activities?

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Question 7

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a focused strategy?

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Question 8

Which of the following is not considered a category within the primary value activities in a value chain analysis?

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Question 9

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy?

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Question 10

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?

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Question 11

Which of the following represents procurement as part of the support value activities in a value chain analysis?

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Question 12

What are the two main categories in a value chain analysis?

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Question 13

When applying Porter's three generic strategies, Tiffany & Co. has a competitive scope and cost strategy that is ________.

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Question 14

Which of the following is not considered a category within the support value activities in a value chain analysis?

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Question 15

When analyzing the book store industry, some of today's businesses compete with different business strategies and cost strategies. Which of the following is using a broad market competitive scope along with a low cost strategy?

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Question 16

When evaluating the value chain, all of the following are included in the primary value activities except ________.

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Question 17

When reviewing Porter's value chain analysis, which of the following provides customer support after the sale of goods and services?

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Question 18

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

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Question 19

Which of the following is similar to focused strategy versus broad strategy?

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Question 20

What is a standardized set of activities that accomplishes a specific task?

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Quiz 2: Identifying Competitive Advantages

What is the support value activity that provides employees with training, hiring, and compensation?

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a or .

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

If a business is following a focused strategy, then its competitive scope is ________.

When evaluating the value chain, which of the following is included in the support value activities?

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a focused strategy?

Which of the following is not considered a category within the primary value activities in a value chain analysis?

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy?

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?

Which of the following represents procurement as part of the support value activities in a value chain analysis?

What are the two main categories in a value chain analysis?

When applying Porter's three generic strategies, Tiffany & Co. has a competitive scope and cost strategy that is ________.

Which of the following is not considered a category within the support value activities in a value chain analysis?

When analyzing the book store industry, some of today's businesses compete with different business strategies and cost strategies. Which of the following is using a broad market competitive scope along with a low cost strategy?

When evaluating the value chain, all of the following are included in the primary value activities except ________.

When reviewing Porter's value chain analysis, which of the following provides customer support after the sale of goods and services?

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

Which of the following is similar to focused strategy versus broad strategy?

What is a standardized set of activities that accomplishes a specific task?